questions and answers
All measures are continuously adapted to the current situation and the legal requirements. Information on the current measures can be found on the website of the Ministry of Social Affairs.
Please note: Our hotels will remain open for travelers from 22nd November 2021 for the reasons below.
- for the purpose of looking after and providing assistance to people in need of support
- for professional reasons that cannot be postponed
- to satisfy an urgent need for housing
Mentioned guests have acces to the hotel if they have been vaccinated, recovered or tested for/from Covid-19.
Please show one of the following documents at check-in:
Vaccination: Vaccination certificate from a EMA approved vaccine (2nd dose or higher)
Until December 6th the first vaccination in combination with a negative PCR test (not older than 48 hours) is valid as evidence.
Recovered: Former quarantine notice or medical confirmation not older than 180 days.
Tested: Proof of negative result of a PCR test (not older than 48 hours).
Evidence of Covid-19 antibodies is NO longer valid for check-in.
Wearing a FFP2 mask is mandatory in the public areas of the hotel!
- How can I reach Rainers Hotel Vienna?
You can reach us any time by phone +43 1 60580 or by mail email@example.com.
We are happy to hear from you!
- Where is the Rainer Hotel Vienna located?
Rainers Hotel Vienna is not far from Vienna's main train station and the station Matzleinsdorfer Platz. Do you have any further questions about traveling by public transport or by car?
Here you will find the exact route description depending on the mode of transport.
- What are the check in and check out times?
Check-In & Check-Out
Check-in is guaranteed from 03:00 PM and we ask you to check-out until noon. In the meantime, we will ensure that the rooms are prepared for the next stay.
The last meeting lasted far too long or you would like to explore the city a little longer?
A late check-out is possible on request, subject to availability and at an additional cost - just let us know: firstname.lastname@example.org
- What means Safe Option? When will my room be cleaned?
Safe Option - Room cleaning
The rooms are cleaned on departure, but not during your stay. As a Corona security measure, we can assure you that no hotel employee will enter your guest room. If you wish to have your room cleaned, please just drop by the reception - we will be happy to take care of it.
- How long is the restaurant open?
The restaurant Verde is opened from Monday - Thursday from 06:00 - 09:00 PM.
Find here the menu with Austrian cuisine and vegetarian dishes to choose from.
- Does the Rainers Hotel Vienna have breakfast?
Mon – Fri 06:30 – 10:00 AM
Sat & Sun 06:30 – 10:30 AM
Start the day strengthened and vital. Freshly roasted coffee, crispy pastries, or would you prefer fresh fruit - the breakfast buffet offers a large selection of delicious and healthy foods.
You haven't decided yet whether you want to have breakfast?
Our team is always ready to listen, just let us know whether you would like to book breakfast.
- Gin Happy Hour?! Where?
Gin Happy Hour - Rainers Sportsbar
Gin Happy Hour daily from 05:00 – 07:00 PM at Rainers Sportsbar.
The bar itself is open daily from noon – midnight.
- Where can I have an uncomplicated and enjoyable lunch break?
"Rainers Schneller Teller"
Rainers Hotel Vienna offers light delicacies with soup, main course and 1 bottle of mineral water from Monday – Friday from noon – 02:00 PM.
Click here to the weekly menu plan – "Rainers Schneller Teller"
- Does the Rainers Hotel Vienna have a fitness room?
Stay active! Fitness room
The hotel's fitness room on the ground floor is available free of charge for the duration of your stay. In addition to strength and cardio equipment, there is also a table tennis-table.
Opening times daily 07:00 AM – 11:00 PM ***due to Covid-19 measures currently closed***
- Where can I find the indoor golf simulator?
Indoor golf simulator
In addition to the fitness room, you can practice your tee shot in the Rainers indoor golf course from 09:00 AM – 09:00 PM.
Opening times and prices here. ***due to Covid-19 measures currently closed***
- Where can I park my car?
Rainers Hotel Vienna has 90 parking spaces secured by barriers directly at the hotel.
At the reception you can validate the ticket and pay directly. The costs for 24 hours are EUR 12.00 and the parking space is EUR 3.20 per hour.
- Can I charge my electric vehicle during my stay?
Electric charging station
Recharge your batteries you and your electric car at Rainers Hotel Vienna. The electric charging station with three connections for electric cars (up to 25 amps) is available free of charge to overnight guests.
- Please, can I have a non-smoking room?
We offer only non-smoking rooms. Please be advised that a cleaning charge up to EUR 250,- will apply in case the non-smoking instructions are disregarded.
- How do I connect to the hotel's WiFi?
WiFi is available free of charge. Simply search for WiFi, select it, after opening the browser press the green field and you can start.
- I would like to take my pet with me - is that possible at the Rainers Hotel Vienna?
You are welcome to stay with us with your pet for a surcharge of EUR 10 per day.
- Does the Rainers Hotel Vienna have meeting rooms?
- Are there special prices for corporate travellers?
- I am a tour operator and I am looking for accommodation for a group
The Rainers Hotel Vienna will be happy to put together special prices for groups.
Inquiries to email@example.com
- What should I do in an emergency?
In an emergency
In the event of a fire, please contact reception immediately (number 502) and note the escape route signs and the notice in the room regarding emergency exits.
Our reception will help you immediately in emergencies and in emergencies.
- Where can I store my valuables safely?
A safe is available free of charge in the room cupboard for your valuables.
The Rainers Hotel Vienna assumes no liability for lost valuables.