questions and answers
All measures are continuously adapted to the current situation and the legal requirements. Information on the current measures can be found on the website of the Ministry of Social Affairs.
Our hotel is open for all travelers who are vaccinated or recovered for/from Covid-19.
Exception: travelers for the below mentioned reasons have access to the hotel with a negative PCR test, which is not older than 48 hours.
- for the purpose of looking after and providing assistance to people in need of support
- for professional reasons that cannot be postponed
- to satisfy an urgent need for housing
Please show one of the following documents at check-in or in the restaurant:
Vaccination: Vaccination certificate from a EMA approved vaccine (2nd dose or higher)
Recovered: Former quarantine notice or medical confirmation not older than 180 days.
Tested: Proof of negative result of a PCR test (not older than 48 hours). See exception.
Evidence of Covid-19 antibodies is NO longer valid for check-in.
Wearing a FFP2 mask is mandatory in the public areas of the hotel!
- How can I reach Senator Hotel Vienna?
You can reach us any time by phone +43 1 48808 or by mail senator(at)rainer-hotels.at.
We are happy to hear from you!
- Where is the Senator Hotel Vienna located?
The City Base Senator Hotel Vienna is located near the Westbahnhof. With the nearby tram lines you can reach the historical city center as well as the surrounding wine taverns "Heurige" in a few minutes.
Do you have any further questions about traveling by public transport or by car?
Here you will find the exact route description depending on the mode of transport.
- What are the check in and check out times?
Check-In & Check-Out
Check-in is guaranteed from 03:00 PM and we ask you to check-out until noon. In the meantime, we will ensure that the rooms are prepared for the next stay.
- What means Safe Option? When will my room be cleaned?
Safe Option - Room cleaning
The rooms are cleaned on departure, but not during your stay. As a Corona security measure, we can assure you that no hotel employee will enter your guest room. If you wish to have your room cleaned, please just drop by the reception - we will be happy to take care of it.
- How long is the hotel bar open?
The bar is open 24 hours and offers refreshing cocktails, Austrian wines, coffee and tea and freshly tapped beer. Between 11:00 AM and 11:00 PM we offer a selection of snacks for those who are hungry. A cozy lounge and the relaxed atmosphere in the Senator Hotel Vienna invite you to linger.
- Does the Senator Hotel Vienna have breakfast?
Mon – Fri 06:30 – 10:00 AM
Sat & Sun 06:30 – 10:30 AM
Start the day quickly and just wake up with a coffee, or do you prefer to spend a lot of time for the most important meal of the day? There is something for everyone in our newly renovated breakfast room!
Pssss .... also try our regional delicacies for breakfast, such as "Kaiserschmarrn" & CO.
You haven't decided yet whether you want to have breakfast?
Our team is always ready to listen, just let us know whether you would like to book breakfast.
- Where can I park my car?
The Senator Hotel Vienna has its own garage, which is available for overnight guests for EUR 17 per night.
- Please, can I have a non-smoking room?
We offer only non-smoking rooms. Please be advised that a cleaning charge up to EUR 250,- will apply in case the non-smoking instructions are disregarded.
- How do I connect to the hotel's WiFi?
WiFi is available free of charge. Simply search for WiFi, select it, after opening the browser press the green field and you can start.
- I would like to take my pet with me - is that possible at the Senator Hotel Vienna?
You are welcome to stay with us with your pet for a surcharge of EUR 10 per day.
- Are there special prices for corporate travellers?
- I am a tour operator and I am looking for accommodation for a group
The Senator Hotel Vienna will be happy to put together special prices for groups.
Inquiries to firstname.lastname@example.org
- What should I do in an emergency?
In an emergency
In the event of a fire, please contact reception immediately (number 801) and note the escape route signs and the notice in the room regarding emergency exits.
Our reception will help you immediately in emergencies and in emergencies.
- Where can I store my valuables safely?
A safe is available free of charge in the room cupboard for your valuables.
The Senator Hotel Vienna assumes no liability for lost valuables.
- I'm staying in Vienna for a longer period of time - is there a special offer?
Our long-term studios are compact and practical. For a period of one month (up to a maximum of 1 year) you can use the studio fully furnished with single / double bed, wardrobe, work area with desk, flat screen (with SKY TV and 120 channels in 15 languages), mini kitchen, bathroom with shower and toilet, hairdryer including operating costs, electricity, heating / hot water, WiFi, air conditioning, including VAT, reserve a fixed monthly price.
Inquiries to: email@example.com